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Noticeboard

Welcome to Abbottswood Medical Centre


We hope you find our website useful




Out of Hours
For assistance between the hours of 18:30 and 08:00, and at weekends, cover is provided by Worcestershire GP Emergency Service - telephone 111.  NHS111 is free to both landlines and mobiles. 


Building work
We are about to commence the building of an extension and improvements to our existing building.  This will start Monday, 10th April and complete mid November.  We thank you for your understanding and patience whilst this work is undertaken.


Have we got your up-to-date mobile number?
We now offer a texting service to remind you of your appointments and allow you to cancel any unwanted appointments via text.  Please keep us up-to-date with your mobile number so you can benefit from this service.

pad_and_penSuggestions & Complaints

Comments And Compliments

We welcome comments and suggestions for improving care or services provided by Abbottswood.  These can be given to any member of the Abbottswood team who will pass them to the practice manager for action.  We also like to hear if you feel any aspect of your service is working well.

Complaints System

We operate a formal complaints system, a copy of which is in the waiting room or is available from reception. If you wish to make a complaint, please complete a complaints form (available from reception) or ask to speak to the practice manager. 


 

 PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a relative/friend may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to patients and their relatives/friends and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

To view more information on Worcestershire Patient Advice and Liason Service, www.nhs.uk

 

 
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