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Practice and Patient Responsibilities

Our Responsibilities To You

It is the responsibility of all members of the Abbottswood Team to try their utmost to deliver a sensitive, expert and personal service.  To help them do this they regularly attend postgraduate education, refresher courses and undertake continuous personal and professional development.

Your Responsibilities To Us

We ask our patients to act responsibly by:

  • Being courteous to all members of the practice team
  • Keeping appointments - or letting us know if you can’t so that another patient can use it
  • Being punctual for appointments
  • If the clinician is running late, please be patient
  • Having respect for race, gender and disability
  • Allow 48 hours for repeat prescriptions
  • Keep us informed of any change of name, address and/or telephone number

Race Relations (Amendment) Act 2000

Abbottswood Medical Centre is committed to race equality in our workforce and in all our work with and for the public.  Our priorities for action include training and staff development to ensure that all staff have the skills and knowledge to put race equality into practice.  We encourage feedback from black and ethnic minority service users.  To assist us with this work, we need to compile data and you may be asked questions relating to your ethnic origin.  If you have any comment on how we can improve our service, please forward these to the practice manager.

Zero Tolerance To Violent Or Aggressive Patients

In line with the rest of the NHS, Abbottswood has a Zero Tolerance Policy towards violent or aggressive patients.  Aggression includes verbal aggression or threatening behaviour.  Any patient behaving in an aggressive or threatening manner towards any member of the Abbottswood team, other patients or visitors will receive a letter detailing the behaviour and warning they may be removed from the practice list.  Any repeat of the behaviour will result in removal from the practice list.  An act of violence by a patient to a member of the Abbottswood team, another patient or visitor or damage to Abbottswood property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.

Freedom Of Information Act

Information about the Abbottswood Medical Centre is available upon request.

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