Appointment system

We triage all appointment requests, which can be requested online using Systm Coonect on the phone, or in person at the medical centre.

Use our online system 'AccuRx'

We are now encouraging our patients to use our new online system to make all appointments. If you are unable to submit a request online do not worry! our telephone lines are still open and our reception team will be able to fill out a form on your behalf.

As well as medical advice and appointment requests, you can use AccuRx to request fit notes, GP letters, medical reports, medication reviews and test results.

Using AccuRx is very simple:

complete a simple form about your problem or request, your GPs decide on the best treatment for you and we will, call email, or text you with advice, a prescription or an appointment.

• Go to to AccuRx
• FAQ about AccuRx
• AccuRx support for patients

Call the medical centre

If you don't have access to the internet to submit a request with AccuRx you can call the medical centre to request and cancel appointments.

Call us on: 01386 552424

What type of appointment do you need?

Please select the correct type of appointment, to ensure urgent appointment slots are kept for patients who need to be seen quickly.

How can I get an appointment outside of regular surgery hours?

Appointments outside of surgery hours are available at our Enhanced Access Hours Clinics:

In addition to appointments during the practice’s normal opening hours of Monday to Friday 8am to 6.30pm, the Pershore and Upton GP practices are working together to offer a variety of weekday early morning and evening appointments and Saturday appointments.

These appointments are pre-bookable by contacting the practice during our opening times. Appointments are a mix of telephone and face-to-face appointments with a variety of different clinicians from across our clinical team. When booking ask for an Enhanced hours appointment

If you need to contact the practice about one of these appointments outside our opening hours (for example to cancel an appointment), you can call 01905 969864 on weekdays from 6.30pm to 8pm and Saturdays from 9am to 5pm.

How to request a home visit

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Don't need your appointment at the surgery?

Don't worry, it's okay to cancel. We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it to allow us to give it to someone else.

How to cancel an appointment

You can cancel your appointment using one of the four methods below:

1. Text back the word CANCEL to the appointment reminder text we sent you.
2. Login to your NHS App account and cancel the appointment
3. Login to your Patient Access account and click the 'cancel my appointment' link
4. Call us on 01386 552424

Important note

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.