Repeat prescriptions

You can request repeat prescriptions of your regular medications using any of the following five methods:

  1. In person
  2. Online with the NHS App
  3. Online with your Patient Access account
  4. By phoning us on 01386 561143
  5. By sending an email to our prescriptions team

We also have a handy drop-off box in our foyer which patients can pop their precription into. All you need to do is tick the items you require and drop it into the box.

Please note: it takes a minimum of 4 working days, and up to 7 working days, for us to process your prescriptions.

Home delivery service

Our home delivery service is available for patients who find it difficult to get into the practice or may be housebound due to an illness.

If you are eligible you will be asked to sign a delivery agreement, once this has been signed we will inform you of your start date. You must be at home to take delivery of your medications and we are unable to leave it elsewhere.

To check if you are eligible for this please speak to one of our dispensary team.

Prescription vending machine

We have a prescription automated vending machine at Abbottswood Medical Centre.

To use this service it is essential your mobile number is up to date as you will receive an SMS text message with a code to access the vending machine and collect your medication.

You will have three days to collect your prescriptions from the vending machine, and will receive a reminder on the second day.

Benefits of using this service are:

  • It is available 24 hours a day, 7 days a week, 365 days of the year
  • You collect when it's convenient for you
  • Parking is free and easy by the prescription collection point
  • No more queuing to collect your prescriptions

Please note: some items are not suitable for the vending machine, such as:

  • Some controlled drugs - these are locked in the Dispensary
  • Fridge items
  • Bulky prescriptions like nutritional drinks, large dressings and catheters

Electronic Prescription Service

Abbottsfield Medical Centre is set up for the Electronic Prescription Service (EPS). We encourage patients to sign up for and use this service as it will allow us to send your prescribed medications to your nominated pharmacy electronically, meaning you don't have to come to the Practice to pick up your prescription form.

Nominating a pharmacy

When you order your repeat prescriptions using our online request form, the NHS App or Patient Access online services you can nominate which pharmacy you would like your medications to be sent to.

This nominated pharmacy will be stored in our systems and your medication will be sent there. You can change your nominated pharmacy at any time using these apps and services.

Emergency medicines

If you need a limited 'emergency supply' of a repeat prescription medicine when you have run out completely and the practice is closed, please visit on the NHS 111 website.

Medication queries

If you have any queries regarding your medication - e.g. your medication has not arrived at your nominated pharmacy, your medication is causing unwanted side effects, you are having trouble opening or swallowing your medication etc. then please let us know by calling the practice or contacting us online using AccurRx.

Raise a medication query

Remember your pharmacist can help you with many common medication queries.

NHS prescription charges

Find out more about current prescription charges and how you could save money with a pre-payment certificate at the NHS website.