To try and make the matter of dealing with complaints easier and fairer we have an in house complaint procedure. This does not deal with matters of legal libility or the question of compensation, but will give us the opportinity of investigating and if necessary, correcting any problems which may arise. You can request a copy of our complaints procedure from our Reception team

Please complete our complaints form below, if you wish to make a formal complaint.

If you are not happy with the outcome of the complaint, you have the right to complain to the comissioner of GP Services by contacting NHS England either by phone on 0300 311 2233 or email: england.contactus@nhs.net

If you have any suggestions for improvement or comments on our services you can speak to any member of our Healthcare Team, who will pass the information on to our Practice Manager, or if you prefer you can comeplete the below form:

Our staff have the same rights as our patients. If a member of staff fells the need to complain, they complete a complaint form and pass it too the Practice Manager who investigates the matter further, discusses it with the patients usual doctor and if necessary, writes to the patient to bring the matter to there attention.